Dell technologies prosupport plus for enterprise v5 december 1, 2020 prosupport plus for enterprise introduction dell technologies 1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this service description service description. Dell prosupport plus the most complete support service for pcs and tablets 72% fewer steps in the support process 91% less time to resolution with prosupport plus and up to. Handout service description dell emc prosupport plus introduction dell emc1 is pleased to provide dell emc prosupport plus the services or support services in accordance with this service description service description. Service offerings, such as dell prosupport, dell prosupport plus and dell prosupport flex services, may be available to provide longer service periods for an additional fee. Dell prosupport plus technical support numbers country number. Prosupport plus can pay for itself with a single incident. Principled technologies finds dell prosupport plus with. Makita germany capability at the edge at the corecloud tools experts. Dell prosupport plus for pcs prosupport plus can pay for itself with a single incident. Prosupport plus and next business day onsite service variable. Dell supportassist reporting documents details report source supportassist devices outofband server discovery poweredge 12th generation idrac 7 poweredge th generation idrac 8 e 1. With the right support solution, dell emc can help shift more of your focus to. These features include critical situation procedures for severity 1 issues, emergency dispatch, problem replication in simulation labs, and 2hour or 4hour onsite response. Prosupport plus comparison principled technologies.
Dell prosupport is 24x7x365 support designed to help you make the most of your it investment. Dell certified and dell branded memory purchased separately from a dell system dell certified. Prosupport flex services, may be available to provide longer service periods for an. Recommended support dell prosupport plus for critical systems or dell prosupport for premium hardware and software support for your poweredge solution. Dell emc prosupport enterprise suite brochure dell technologies. This enterpriseclass support offer proactively improves performance and stability of critical systems, allowing it teams to focus on innovation and strategic goals. Prosupport, prosupport plus, prosupport flex for data center, and prosupport one for data center service entitlements. Add prosupport plus, dell s most complete support service for pcs and tablets. Principled technologies report, diagnose and resolve a hard drive issue in less time with dell prosupport plus may 2020. Enhance these features with essential purposebuilt dell accessories such as award winning monitors, customdesigned cable covers, and a variety of micro mounts for a complete computing experience. In 66 countries around the globe, it is now available for dell latitude, optiplex, precision, vostro, xps, venue and chromebook products. Techdirect join the over 10,000 companies that choose techdirect to manage their technology and it staff training.
Accidental damage service, 5 years 8077441 1 prosupport plus. Dell technologies 1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this service description service description. Probook 440 g6 and a lenovo thinkpad e495 with equivalent levels of support and compared our experiences. Next business day, onsite and enjoy fast and free shipping on qualifying orders. Oemready devices are classified in the supportassist user interface and prosupport plus reports under the rebranded name. Virtually eliminate unplanned downtime due to hard drive failures1 up to 73% fewer steps in the support process2 up to 6x faster for hard drive resolution2. You get all the capabilities of prosupport, as well.
Prosupport plus helps you stay a step ahead and virtually eliminate unplanned downtime due to hardware issues. If no internal optical drive is present, connect the usb cddvd drive to. Single point of accountability and case management with highlytrained experts. Download pdf 559k view the full article as a pdf the dell prosupport plus for pcs and tablets service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Prosupport for pcs offers 24x7 access to inregion prosupport engineers who contact you when critical issues arise, i so you can focus on whats next, not what just happened. Limited hardware warranties dellbranded hardware products. Prosupport and prosupport plus sales for server and networking products. Keep your hard drive, 5 years 8042199 1 prosupport plus. Dell has offered prosupport plus for data centers and. Prosupport enterprise suite our vendor partners tech data. Email download pdf 255k view the full article as a pdf the dell emc prosupport plus for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of.
Our systems are more reliable overall because our technical account manager collaborates proactively. Download pdf 255k view the full article as a pdf the dell emc prosupport plus for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Dell emc1 is pleased to provide dell emc prosupport plus the services or support services in. Prosupport plus and next business day onsite service reinstate. Its the only complete support service that combines priority access to expe. Dell emc prosupport plus for enterprise dell australia. Looking at the comparison chart, it looks like the only applicable difference to most smb customers would be accidental damage, which for servers is going to amount to power surges. Prosupport vs prosupport plus dell hardware spiceworks.
Were maximizing the return on our dell investments while minimizing downtime through the proactive and preventative maintenance provided by dell prosupport. Contact your dell representative today for more information. Aug 31, 2010 dell is pleased to provide dell prosupport the services for select server, storage, desktop and notebook systems and printers supported products as defined below in accordance with this service description. Next business day onsite, 5 years 8077442 1 prosupport plus. I save a lot of time and can focus on ongoing and new it projects. Your quote, order form or other mutuallyagreed upon form of invoice or order. Consulting and deployment offerings are also available. Accidental damage service, 5 years 9978394 1 prosupport plus. Your quote from dell emc the quote will include the name of the products, applicable services and related options, if any. Let our inregion advanced technology experts handle pc and tablet hardware and software challenges, so you can focus on. Dell technologies prosupport for enterprise v9 december 1,2020 prosupport for enterprise introduction dell technologies1 is pleased to provide prosupport for enterprise the services or support services in accordance with this service description service description. The newest addition to dell s highly rated support portfolio, prosupport plus is the most complete and first proactive support service for pcs and tablets.
For it staffs that value efficient resolution with asset. Prosupport plus combines automated, predictive, proactive support with accidental damage protection and 24x7 priority access to prosupport engineers. Dell limited hardware warranty plus service 8123886 1 prosupport. Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Prosupport nbd none powerprotect equipment 1 year hardware only. Dell introduces the most complete support for pcs and tablets prosupport plus. Next business day onsite, 5 years 8042198 1 prosupport plus. Dell is pleased to provide dell prosupport plus for pcs and tablets the services in accordance with this your invoice, order acknowledgement, information page, quote, order form or other mutuallyagreed upon form of invoice or order acknowledgment as applicable, the order. All client prosupport, prosupport plus, prodeploy and prodeploy plus sales. Next business day onsite, 4 year extended 9978393 1 prosupport plus. Dell launches prosupport plus for tablets, pcs zdnet. Projector lamps carry a 1 year limited hardware warranty. Hard drive retention is not available on chromebook or. Accidental damage service, 5 years 8042197 1 prosupport plus. Oct, 2015 dell s prosupport and prosupport plus are available for enterprise and business systems.
Q2fy19 dell emc services promotion details sell prosupport, prosupport plus, prodeploy and prodeploy plus and get points. Testing commissioned by dell, conducted in the united states. Dell technologies equipment which is identified on the dell technologies product warranty and maintenance table andor on. Priority access to prosupport engineers 24x7, priority parts dispatch and collaborative 3rd party assistance to quickly resolve hardware and software issues designated technology service manager, an advocate for issue resolution. Dell supportassist reporting documents details report source supportassist devices outofband server discovery poweredge 12th generation idrac 7 poweredge th generation. Prosupport plus and prosupport flex for data center customers receive predictive notifications and personalized recommendations based on the analysis of support trends and best practices across our customer base. Handout service description dell emc prosupport and the mission critical option introduction dell emc1 is pleased to provide dell emc prosupport and the mission critical option the services or support services in accordance with this service description service description.
Emc equipment which is identified on the dell emc product warranty and maintenance table as. Upgrade to dell premium or prosupport plus and get the ultimate support for your product. Dell prosupport premium hardware and software support available around the clock, 24x7x365. Dell prosupport plus with supportassist significantly reduced time to resolve a failed hard drive. When challenges are coming at you quickly, you need support now, not next week.
Availability and terms of dell services vary by region. About dell prosupport plus dell prosupport plus was created in response to todays changing and complex it environments. Prosupport plus helps it stay a step ahead and virtually eliminate unplanned downtime due to hardware issues. Dell technologies1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this service description. The prosupport plus effort is based on dell s support assist technology, which is designed to cut user time on the phone with tech support. With dell prosupport plus, i have one person to contact. To learn more, contact your dell sales representative or visit delltechnologies. Basic hardware service hardware repair and replacement during local business hours. Supportassist enterprise can also monitor dell emc devices that do not have a prosupport or prosupport plus service entitlement. Keep your hard drive, 5 years 8077443 1 prosupport plus. Anyone have thoughts on dell prosupport vs prosupport plus. Solved prosupport vs prosupport plus for enterprise. The service tag has an active prosupport, prosupport plus, prosupport flex for data center, and prosupport one for data center service entitlement at the time of the alert. Dell prosupport plus for pcs virtually eliminate unplanned downtime due to hard drive failures1 prosupport plus with supportassist uses ai to predict hard drive issues1 can pay for itself with a single incident up to 6x faster for hard drive resolution2 prosupport plus forpcsdatasheet dd 1 8102020 10.
For supportassist enterprise to create a support case, the alert must match a criterion in the alert policy that is defined in supportassist enterprise. Dell emc prosupport and the mission critical option for emc products3 the following chart lists the service features of prosupport provided under dell emcs warranty andor maintenance terms. Prosupport 4hrmc power supply, disk drives, sas controller on es20, external fans, bezels, cables and rails. Dell s bestinclass warranty support combines next businessday onsite support with. Click here to read pdf view the full article as a pdf. Prosupport plus from dell keeps you up and running youtube. If the cable connector of the external device has thumbscrews, tighten the screws to ensure a proper connection.
Prosupport plus for enterprise is available to support and maintain. Virtually eliminate unplanned downtime due to hard drive failures1. Business users interested in consumer systems, like the xps series, can choose dell s premium support. Dell prosupport plus with supportassist warns you about hardware issues so you can fix them before they cause downtime april 2019 3 how we tested testing the predictive failure on the dell laptops 1. Download resolving problems with dell prosupport plus and. Dell is pleased to provide dell prosupport the services for select server, storage, desktop and notebook systems and printers supported products as defined below in accordance with this service description. Make dell technologies services your transformation partner for the digital future. Next business day, onsite with fast and free shipping on select orders. Service offerings, such as dell prosupport, dell prosupport plus and dell. Oct, 2015 rather than offering prosupport and prosupport plus pricing thats directly tied to the dell hardware cost, dell could have simplified pricing by offering support package based on pricing tier. You get all the capabilities of prosupport, as well as aidriven alerts to prevent failures and repairs for accidents.
Next business day onsite service, plus same day parts and labor response options. The dell emc prosupport plus for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Whether you have dell hardware or mixed vendors, protect your investments with our simple yet flexible approach. When a hardware issue is detected on such devices, an email notification is sent to. Prosupportplusforpcsdatasheet dd dell technologies. Prosupport plus is the only complete support service that combines priority access to expert support, accidental.
Proactively improves the performance and stability of your critical systems through automated support, analytics. Services advisorytechnologyfinancing dell technologies us. Oemready devices are classified in the supportassist user interface and prosupport plus. Let our inregion advanced technology experts handle pc and tablet hardware and software challenges, so you can focus on your business. The dell emc prosupport plus for enterprise service description outlines the scope of service, requisite. Using the dell eport plus 9 2 using the dell eport plus caution.
Dell emc prosupport plus introduction dell emc1 is pleased to provide dell emc prosupport plus the services or support services in accordance with this service description service description. To view all dell support services, for the enduser and to the cloud, please. Dell launches prosupport plus for pcs and tablets irish. In the principled technologies pt datacenter, pt found that the toptier service plan dell prosupport plus with supportassist took a proactive approach to resolving a failed disk, which saved. The following chart lists the service features of prosupport plus for enterprise provided under dell technologiess warranty andor maintenance terms. Your quote from dell emc the quote will include the name of the. Dell prosupport plus technical support numbers country.
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